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Go to “My profiles”, tap “Activate a code” and enter the one you received by email. Then fill in the profile: the QR works once you save the name and at least one useful detail.

Yes. Edit the profile whenever you like and the QR stays the same. If you printed cards or stickers with written data, print them again.

The QR becomes tied to that person and only a typo can be corrected. If you bought it for someone else, write to us here and we will sort it out.

Each person has their own code and profile: activate one code per person. With the Family Plan you can also invite a second holder to manage the profiles with their own account.

It lasts 5 years from activation. We email you starting 6 months before, and there is a short grace period after. If you don’t renew, the profile stops showing and your data is kept for 12 months in case you want to renew.

To get another one, print your card or QR again from “Print and download”: it is the same QR and keeps working (the metal tag has to be engraved again). If you worry someone may find and scan it, write to us with your code: we cancel it, it stops showing your data, and we give you a new one linked to the same profile.

Someone listed you as a trusted person on their profile. If their QR is scanned in an emergency, we email you. You can accept or decline from that same email.

In “My account” → “Notices and notifications” you choose what to receive. Password and two-step verification are under “Security and access”.

In “My account” → “Delete my account and data”. Your profiles, contacts, photos and documents are erased and the codes are cancelled. It cannot be undone.