Frequently asked questions

No. The phone camera is enough. The profile opens in the browser, fast and without signing up.

Yes, anytime and from your phone. The QR doesn’t change: the tag you already have keeps working.

Yes, if alerts are on. When someone opens your profile we email you and your emergency contacts (except anyone who opted out); if the person helping you shares their location, that reaches them too. We can keep reminding you until someone confirms they saw the alert.

They are not written on the page. The person helping you sees each contact’s name and a call button; the number is only handed over when they tap it, so it cannot be copied by a bot.

We email them to say you added them, and they can choose to stop receiving alerts with one tap. If they do, they no longer get alerts from that profile and we let you know so you can change the contact.

Yes. Whoever scans can switch the profile to 15 languages, and the printable medical passport is translated too, so it works even if the doctor does not speak yours. The site and your dashboard come in 4 languages.

In almost all of them. Some countries restrict or filter the internet (for example, mainland China), so the profile might not open there; that is a restriction of the country, not of the service. If you travel somewhere like that, carry your printed medical passport and the offline QR, which can be read without a connection.

No. It helps deliver information quickly. It is not a medical device and does not replace a professional diagnosis.

Only whoever has the QR, and you decide field by field what is shown. Your email and account details never appear. Medical data is stored encrypted and you can delete everything whenever you want.

Medical data is stored encrypted and you can delete your account and everything you entered whenever you want. More details in the privacy policy.

From My account you can delete your account and everything you uploaded at any time. The only thing we keep, with no health data, is the payment receipt the law requires us to hold for 10 years.

You pay once with Mercado Pago and your code lasts 5 years. After that you can renew it at the current price. The price is in the “Get it” section.

With Mercado Pago: credit or debit card, account balance or cash at payment points. We never see or store your card details.

As soon as Mercado Pago confirms the payment, which is usually instant with a card, you get the email with your code. Cash payments can take longer to clear. If you do not see it in a few minutes, check your spam folder.

Yes, within 10 calendar days of receiving the code. Use the withdrawal button in the page footer: we refund the payment the same way and cancel the codes.

Yes. At checkout tick “This is a gift”: you can add a message and the recipient’s email, and we send it right away or on the day you choose, up to 60 days ahead. The recipient redeems it with their own email.

We email you from 6 months before. When it expires the QR keeps working for 30 more days; after that it stops showing the profile, but your data is kept for 12 months in case you renew. It is never renewed or charged automatically.

We cancel that code and give you a new one with the same profile. The old one stops working.

Yes. Each person has their own code and QR, with their name. With a single account you manage all your family’s profiles.

No. Each code belongs to one person, because the profile carries their name, blood type and medication. For a partner, children or parents, use a pack or the Family Plan.

The pack gives you several codes at a lower price, managed from a single account. The Family Plan adds a second holder with their own account who also receives alerts, a change history for every profile and a joint renewal.

Not for now: the profile is designed for people and its fields (blood type, medication, contacts) do not fit a pet.